Certified Specialist
Award Winning
Incredible Support
Complete Start to End Services
Dedication and Commitment
Who We Are
The Trainer’s are CRM Specialists sought out by forward thinking businesses since 1985. As respected veterans of Microsoft Office Training, companies turned to The Trainer’s for expertise and support in implementing and organizing a corporate contact database. The evolution began with Maximizer CRM and then to Goldmine. Both products brought great success to The Trainer’s and also to its clients wanting the best in new CRM solutions through sales, development, support and training.
Today, CRM at The Trainer’s includes the latest in Cloud technology allowing access to critical data from anywhere, anytime, and on any device you choose. In addition to GoldMine CRM, we also offer Sugar CRM and Zoho CRM, which has further strengthened and enhanced convenience, access and flexibility to serve and satisfy any clients looking for a solution that suits their needs.
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Our Vision
To provide services that help a company grow, help companies provide excellent customer service, help continuously know their customers and build even better relationships for loyalty and longevity and consistent and predictable growth.
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Our Mission
To be the Premier and Preferred Provider of Customer Relationship Software, Services, Development and Training to our valued customers. Provide the tools and expertise to increase customer value through customer service.
Our ServicesWhat We do
Our method has always been to make your organization’s talent as knowledgeable as possible to decrease your need for CRM Support. The success of our implementations with this methodology has been extensive.
Product Evaluation
Choosing the correct CRM for your business is an important process. We want to work with you throughout your CRM selection process as the right CRM software will be instrumental in the growth of your company.
Needs Analysis
We believe to be successful it’s important to thoroughly understand your business, looking for the greatest challenges you’re facing and how we can work together to implement the solution that works best for your company.
Reporting
We can help ensure your team is not afraid to input correct customer data. Reports are very powerful in determining the proper products, services, pricing and delivery requirements for your business.
Customization & Security
Customize your CRM to meet your business requirements, evolving & adapting to meet new demands and integrating with key front and back-end applications.
Development
Our Development Team can take CRM beyond what is capable using the out-of-the-box tools. Integrate your systems to streamline your data organization.
Ongoing Service
We offer a variety of services—custom or packaged—for predictable, cost-effective implementations and assistance throughout the life of your CRM use.
User Training
Ensure the highest levels of user adoption with a broad range of training options. Customize training to produce the results you need.
Administration Training
Admin Training is one the most critical training packages we offer to ensure success for your company and it’s software solution.
Our Support Methods
How We Support You
When you have questions or are stuck, our team of trained experts are here to make sure that your questions get answered, any problems are solved and that you have the support you need to move forward and be successful.
Phone Session with Support Expert
We use GoToAssist and GoToMeeting online support tools to screen and keyboard share directly to your computer(s) allowing us to support you no matter where you are in the world.
Schedule a CallOn-Site Hands on With Support Expert
We provide on-site support for installations, upgrades, consulting and any other technical requests you might have to all of the GTA and surrounding areas.
Book an AppointmentSubmit Support Issues to Ticket System
If you can't find a solution to your problem or question(s), our expert support team is here to assist when you submit a ticket. Tickets will be responded in order of creation.
Submit a Ticket