market sell serve
SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the center of its solution—helping businesses transform the customer experience and enable highly personalized interactions that drive customer excellence and loyalty throughout the entire customer lifecycle.
An extraordinary new approach to CRM.
SugarCRM Common Uses
You’re not just purchasing a CRM product, you’re investing in a CRM solution to address one or more critical business issues. The success of that solution won’t be determined by software alone. Success is predicated on bringing the right mix of people, processes, and technology together to achieve a common goal.
For Your Sales Team
Maximize your productivity with a sales CRM platform that promotes best practices. Prioritize your sales pipeline with personalized dashboards and personal productivity tools. Increase win rates with rich customer insight and collaborative selling tools.
Account Management
Leverage a complete view across the entire customer lifecycle to optimize your relationship with each individual customer. Maximize efficiency by presenting the right information to each individual based on their role and personal preference.
Opportunity Management
Increase your sales win rate by prioritizing the right opportunities and optimizing activities for each individual customer. Capture all pertinent details across the entire sales and customer lifecycle. Promote best practices.
Sales Analytics
Sell smarter by delivering deep insight to every screen. Create multiple personalized dashboards to optimize for short-term and long-term goals. Easily define and share reports, charts, and graphs that capture critical metrics.
Process Automation
Define processes that work the way you want to work. Capture best practices in a visual process editor powered by a standards-based process engine. Automate decisions and routing with business rules.
Pipeline Management
Sell smarter, faster with real-time, personalized access to every deal with the best CRM for sales. Track early indicators and changes affecting your pipeline according to your business needs and personal preferences.
Mobile Productivity
Access information across any device even when you're offline. Easily find and edit the information you need using a native Android and iOS mobile client that is optimized for the device.
Certified Specialist
Award Winning
Incredible Support
Complete Start to End Services
For Your Marketing Team
Attract more prospects and create more opportunities with less effort. Engage and understand your customers like never before through more relevant, timely outreach and more actionable insights. Create campaigns that stand out from the pack, without breaking the bank.
Prospect and Customer Targeting
Quickly segment your target lists using Sugar’s smart reporting engine, and leverage information captured from multiple channels and tools to focus your marketing efforts on only the best prospects.
Campaign Management
Build multi-channel, multi-touch campaigns with Sugar’s intuitive Campaign Wizards, and track every action and conversion across email, text, in-person events, or even via social media.
Lead Management
Increase lead conversion by engaging the correct individuals with the right message. Identify and reconcile lead activity generated across multiple touchpoints and stored in multiple systems.
Web-To-Lead Form
Use Sugar’s Web-To-Lead Form to easily capture your website visitors’ information and store them as Leads. Web-To-Lead forms that are easy to use even for a non-technical user.
Search, Filters and Tagging
Sugar makes finding the information you need easy so that you can spend more time acting on information and less time looking for information.
Marketing Analytics
Measure the effectiveness of your marketing efforts from initial contact to closed opportunity. Leverage personalized dashboards to monitor progress and inform every decision.
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For Your Customer Service Team
Deliver exceptional customer service and customer support with our CRM software. Reduce resolution time through rich insight, by automating complex business processes, and driving both internal and customer collaboration.
Case and Defect Management
Attack customer issues quickly with smart routing and escalation workflows, and quickly access or author knowledge content to solve common issues for the lowest cost.
Knowledge Management
Provide exceptional customer care experience when you make it easy for your customers to find relevant answers quickly. Improve productivity of your customer support team.
Customer Self-Service
Deliver an intuitive experience for customer or business partners with fast access to bug or case status, knowledge base records, and case creation tools.
Customer Service & Support Analytics
Deliver smarter service with intelligence that exists on every page. Sugar reporting and dashboards provide you with real-time information about your customer’s history, product usage, and hot topics.
Expert Collaboration
Easily identify and connect with experts across your organization. Enable context-sensitive discussions that are easily cross-referenced in the future
Mobile CRM
With SugarCRM Mobile’s native apps for popular phones and tablets, you’ll have the details you need for a productive customer engagement.